• To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
• To make sure everyone at coachd.clinic knows what to do if a complaint is received
• To make sure all complaints are investigated fairly and in a timely way
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired
• To gather information which helps us to improve what we do
• The quality of the product received by individuals purchasing from our web sites
• Please contact us with full details of your dissatisfaction within 14 days.
1. A full account of your complaint will be recorded on our system.
2. We will contact you to acknowledge receipt of your complaint within 3 working days of receiving it, referencing the procedure outlined here.
3. We will then investigate your complaint within fourteen days. This will normally involve passing your complaint to our Head of Clinical Services, who will review your information and speak to any members of staff who liaised with you.
4. We will send you a detailed response, confirming what took place and any solutions that have been agreed upon.
5. If you are still not satisfied, you should contact us again and we will arrange to review the decision with our Board.
6. We will contact you again within 14 days of receiving your request for a further review, confirming our final position on your complaint, and our reasons for the decision taken.
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We CAN help you get the life you deserve, however, you must not rely on COACHD or any information on this website as an alternative to medical advice from your doctor or another medical practitioner. If you have questions about any medical matter or condition that you may be suffering from, you should first consult your doctor or another medical practitioner. You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of any information on our website. Results cannot be guaranteed, moreover, results that we share on our website are for reference only and your own personal experience may differ from those shown here.
Registered address: COACHD CLINIC LTD, Brook House, Church Lane, Garforth, England, LS25 1HB.