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CUSTOMER ENQUIRIES
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The products and services offered on the Website (the ‘Products’) are sold directly by The Brand Business Group Ltd (hereinafter referred to as ‘The Brand Business’). COACHD and COACHD Clinic is a trading division of The Brand Business. The Brand Business is a company incorporated under English law, with its registered office at Brook House, Church Lane, Garforth, England, LS25 1HB. Company registration no. GB 09416288.
1.2. The purchase of Products via this Website is governed by the General Terms & Conditions of Sale and Terms & Conditions of Guarantee and is exclusively reserved for customers and clients (hereinafter referred to as ‘you’ or ‘client’).
The General Terms & Conditions of Sale and Terms & Conditions of Guarantee and any contract between COACHD and yourself are only available in English. The purchase of our Products is exclusively governed by the General Terms & Conditions of Sale and Terms & Conditions of Guarantee published on the Website at the time of your purchase and in force at the time of the purchase.
COACHD reserves the right to amend the General Terms & Conditions of Sale and Terms & Conditions of Guarantee hereof at any time without notifying you. However, any amendments shall only be effective in respect of purchases made after the date the new version of the General Terms & Conditions of Sale and Terms & Conditions of Guarantee is published online. Where the General Terms & Conditions of Sale and Terms & Conditions of Guarantee are replaced with a new version the previous version of the General Terms & Conditions of Sale and Terms & Conditions of Guarantee will no longer be applicable, effective, or enforceable in relation to any purchases made after such previous version is removed from the Website.
2.2. The Guarantee only applies to some of the COACHD services. These services are Rapid Transformational Therapy™(RTT™) and COACHD Hypnotherapy. No other COACHD services are eligible for or governed by the Guarantee.
2.3. Your treatment is covered by the Guarantee. Treatment is defined as and limited to your first session of Rapid Transformational Therapy™(RTT™) or COACHD Hypnotherapy, hereinafter referred to as ‘Treatment’. Additional Treatment is not covered by the Guarantee, be it for the same issue or condition or a different issue or condition.
2.4. A claim is defined as and limited to the price paid for your Treatment, hereinafter referred to as ‘Claim’.
2.5. You are eligible to make a claim 30 days from the date of Treatment or from the date previously agreed with your COACHD professional. Whichever date is the latest date will be the date from which a claim can be made. A COACHD Rapid Transformational Therapy™(RTT™) and COACHD Hypnotherapy therapist, is hereinafter referred to as ‘Professional’.
2.6. Upon making a claim you must provide all reasonable information as requested by a COACHD professional. Information can include anything arising from written and verbal communications, consultations, the session itself, and any follow-up activities.
2.7. For a claim to be considered, you must reasonably demonstrate to a COACHD Professional that you have followed all of the requirements set out by a COACHD Professional. Failing to demonstrate this will invalidate the claim.
2.8. A claim will be reviewed within 7 days of a claim being registered with us, so long as the claim has been made in writing, by post or by email.
2.8. COACHD reserve the right to offer additional full-priced therapy, discounted therapy, or another solution in place of the claim.